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🎉 Online ordering is launching soon — have a browse, and visit us at 35 Queensway, London W2 4QJ
🅿️ Free parking at Whiteley's Car Park when you spend £80+ on groceries
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Help & Information
Frequently Asked Questions
Everything you need to know about shopping with us
Delivery
What areas do you deliver to?
How much does delivery cost?
How long does delivery take?
Can I track my order?
Products
Are your products authentic Russian and Eastern European?
Do you sell halal products?
Do you have fresh and frozen items?
Can I order items not shown on the website?
Orders & Payments
What payment methods do you accept?
Can I change or cancel my order?
What is your returns policy?
Do you offer click & collect?
Account
Do I need an account to order?
How do I reset my password?
Still have questions?
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